Effective z/OS Problem Analysis Techniques

This course teaches z/OS problem analysis techniques.

This course will be of interest to anyone involved in analysing and resolving problems with IBM (or third party) products in the z/OS, CICS, IMS, Network or related areas.

No previous IPCS experience is required.

Familiarity with the z/OS operating system and the concept of control blocks is required.  Attending our z/OS System Services class would be a good prerequisite.

This course provides delegates with comprehensive practical knowledge in using the Interactive Problem Control System to gather rapidly pertinent problem analysis data. The class discusses the IPCS techniques needed for analysis of both SVC dumps and Standalone dumps and provides pointers for effective communication with IBM and other vendor support staff.

Extensive hands on exercises enable students to better understand the content and context of dumps and reinforce the formal methodology that is central to the class.

The Recovery and Termination Manager.
Problem Symptom Recording.
System Diagnostic Work Area and RTM2WA.
Information Saved at Interrupt.
STATUS FAILDATA command and SVCDUMP Analysis Techniques.
LOGREC.
SYSTEM TRACE, MASTER TRACE and GTF.
Channel Sub-System, I/O flow and Problem Analysis.
Multiprocessor environment.
Locking.
Virtual, Real and Auxiliary Storage managers.
Standalone Dump Analysis Techniques.